Quadrant Knowledge Solutions announced today that it has named SANDSIV as a Q3 2023 technology leader in the SPARK Matrix™ analysis of the global Voice of the Customer (VoC) market.
The Quadrant Knowledge Solutions SPARK Matrix: Voice of the Customer (VoC), Q3, 2023, includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading Voice of the Customer (VoC) vendors in the form of its SPARK Matrix™. It gives strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market position.
According to Preshit Parab, Analyst, at Quadrant Knowledge Solutions, “SANDSIV’s voice of the customer (VoC) platform, sandsiv+, is a comprehensive and advanced solution that helps users to consolidates data from different sources by eliminating data silos and enabling cross-channel analysis, resulting in more accurate and comprehensive insights. SANDSIV leverages AI/ML algorithms to deliver sentiment analysis enabling organizations to gauge customer behaviour accurately and tailor their products & services.”
“Moreover, SANDSIV prioritizes data privacy and security in its customer experience management offerings. With robust security measures, including encryption, access controls, and regular audits. Furthermore, SANDSIV’s single tenant cloud-based architecture transforms an organization’s customer experience management by facilitating flexibility, scalability, and accessibility. SANDSIV with its strong partner ecosystem, robust security measures, customer value proposition, and comprehensive vision & roadmap, has been positioned as a leader in the SPARK Matrix: Voice of the Customer, Q3, 2023,” Preshit adds.
Frank Warnsing, founder and Head of Strategic Alliances of SANDSIV, affirms, “Our inclusion as a Leader in the 2023 SPARK Matrix™ reports solidifies our commitment to global innovation and our relentless pursuit of excellence. Through our transformative customer experience management solution sandsiv+, we deliver effortless deep insights and unparalleled user-friendliness, enabling organizations to revolutionize their customer interactions with extraordinary success.”
